Broadband Service Status

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There are 116 comments for this post.

  1. anthony holloway on October 13, 2011 1:59 pm

    why is there a security lock on my BT homehub2

  2. matt bryant on January 11, 2012 11:49 am

    briadband down not router as tested it
    0161 777 8995

  3. Warren Sherwen on January 20, 2012 8:26 am

    BT network down!

  4. Martin on January 20, 2012 2:56 pm

    Broadband Problem in the East Rudham area is still ongoing, despite being told it would be resolved by 2pm.  Losing patience now

  5. Anonymous on January 20, 2012 2:58 pm

    We’ve recently signed up for BT Infinity for Business here at our office, I do hope this isn’t how things are going to be for us!

    How often do you find yourself without net access per year roughly?

  6. Gavin M Ball on April 26, 2013 8:45 pm

    This is the first time

  7. David on January 20, 2012 5:00 pm

    I’m in the same place. It was OK until about 2.45 when it went down here in this part of East Rudham. There was a van outside that dicky exchange at around 3.30 and I hope he’s still there as it sure as hell isn’t working yet!

  8. andy-midlothian on January 26, 2012 10:44 pm

    Going on 2 days that I’ve not been able to get access to bt email either via windws live or the bt yahoo web version.  Wondering if this is a widesprad problem. Same for my wife’s account also.  Internet access is fine.

  9. andy-midlothian on January 27, 2012 1:28 pm

    Still on-going. BT call centre suggest it is our BB provider (virgin) at fault. No it cannot be, it is the same for access form my work, I cannot get logged into my btinternet acount via btyahoo webmail there either. Internet access otherwise is fine.

  10. Paul on February 14, 2012 10:12 pm

    Using bt home hub2.0 and  had Limited or no connectivity for last 5 days.All lights are blue on the hub but still no internet. Area code is 01274 anybody else with same problem? Rang bt few times and got different answer each time, last answer i got was it must be my pc at fault!

  11. Graham on February 21, 2012 11:42 am

    Same problem with my connection today, area code 01604. All blue lights on the hub but will not connect. Worked fine first thing this morning but halfway through updating my iPhone it suddenly stopped. It’s the third time in three weeks I’ve been without my home broadband; one of them was for three days.

  12. F41000 on February 17, 2012 6:26 pm


  13. Bill on April 18, 2012 6:54 am

    I left talktalk to go to BT.  That was a stupid move, worse service – less bandwidth.  Can’t wait for contract period to end

  14. Richardadcock on March 20, 2012 8:37 am

    Why in the last two days has Mozilla Firefox been unable to connect btinternet. Your call centre has not been very helpful in this regard.

  15. Jpj1958 on March 29, 2012 10:07 am

    A friend is having connectivity problems is there an outage situation in the Adlington area or is his problem something else?

    Post Code PR6

  16. Steve Andrew on April 12, 2012 9:30 am mail is not responding, is there an issue?

  17. kevin prior on April 24, 2012 3:52 pm

    are there any problems with bt in the verwood dorset area

  18. Jvincent on April 26, 2012 12:30 pm

    is there a problem on broadband in ME17 3

  19. Laburnum Caravan on April 27, 2012 8:44 am

    Is there a issue in post code NR27 9QP

  20. John on April 29, 2012 7:37 pm

    I’ve got broad band, but now it’s really laggy im on the 40m bt vision package thing was running fine now it’s struggling to find 2mb’s of speed is this happening to anyone else or just me?

  21. Inkabijou on April 29, 2012 8:49 pm

    Can not send or receive mail in NE40 area. Is there a problem here too?

  22. Mike K on April 30, 2012 8:22 pm

    Problems in Southampton / Portsmouth area?

  23. Turtle_tom on May 3, 2012 5:22 pm

    CM1 Supposedly on 40 well76 but only getting 1 :O

  24. William Skinnybill Meade on May 14, 2012 7:40 pm

    Internet is suddenly slower today (cannot watch 720p video on YouTube) in TN29 Area. Ran a and it took a considerable time to select a server, then recieved 550~ms ping and some pisstake of a speed.

  25. John harrison on July 2, 2012 4:11 pm

    internet connects, then drops … have to disconnect router, then try again.. and it comes back.. but not for long, and I have to do this all over again.. this is 17.00 02/07/12 Hope its sorted soon!!

  26. John harrison on July 2, 2012 4:12 pm

    this is dd6 area btw

  27. RobFletcher on July 5, 2012 11:47 am

    My 80/20 service was running at 1.25 down and 4.3 up on an IP Profile of 58.77 (using the BT Wholesale speed tester) until a HH3 Type B reconnect via the hub manager.

    Yet again for the 3rd time this week something is excercising the HH3 Type B bug whereby download speeds via the LAN ports drop to around or below 1 meg.

    Running a multiple TCP stream speed test shows that the upload speed is actually around 16 megs, but the download is still 1.25 megs.

    So the bug is even more obscure, basically only really affecting the download thoughput to the LAN ports – the wireless connections are unaffacted.

    Have seen this problem now and then since moving to the Infiinity 80/20 package, as have 100’s of others.

    So, I would put money on an HH3 Type B firmware bug.

  28. KJBweb on July 5, 2012 12:24 pm

    We’re in the Preston area and are experiencing serious issues with out BT Infinity connection and our backup BE connection.

  29. Ace on July 5, 2012 12:34 pm

    Broadband down in lancing near Brighton. bn15 8ad

  30. Aptomcat5 on July 5, 2012 12:36 pm

    Same as London then

  31. Siddu Bhatia on July 5, 2012 12:33 pm

    Experiencing issue with BT Infiniti connection. Not able to call customer service number too. This is in westferry road , isle of dogs

  32. Spontonnier White on July 5, 2012 12:34 pm

    I’m in south east London no BT INFINITY available here for the last 25 mins.

  33. Paul R on July 5, 2012 1:04 pm

    BT Infinity completely fallen over her in Brighton (BN1) this afternoon – have had to resort to Three MiFi backup solution. I switched from Virgin to BT recently to get away from the regular outages on Virgin, but it seems that BT are no more reliable than Virgin ?

  34. KJBweb on July 5, 2012 2:18 pm

    I’ve found BT to be pretty stable in all fairness; I mean yes, this page is by far the most popular on the whole site traffic wise, though that’s relative to the number of people whom use their services.

  35. Alex-fisher on July 10, 2012 9:31 pm

    Have lost broadband in the Middleton Cheney (ne Banbury) exchange area this evening, Have tried to report the fault but the indescribably  awful website keeps sending me to the BT shop

  36. Eddie on July 12, 2012 11:26 am

    Appears to be a problem in the TN18 area

  37. L and M on July 12, 2012 10:06 pm

    Service in Weybridge, KT13 barely keeping its head above water … connectivity struggling, e.g. 4 attempts before this page successfully loaded 🙁

  38. Richard Polkinghorne on July 18, 2012 6:07 pm

    Cannot access TVCATCHUP website. apparently it was a DNS problem nationwide, but BT is the only ISP not to have rectified fault, even though TVCathup have told BT what
    problem is. come on BT please sort it

  39. SD on July 22, 2012 1:31 pm

    Irregular Connection on BT Infinity in Bridgend, South Wales area

  40. Demonangel1 on July 22, 2012 2:37 pm

    Bad connections in Cheshire and Stoke on Trent areas, keeps getting cut off.

  41. TeVerro on July 22, 2012 2:58 pm

    Bad connection in Swansea, it’s frustrating.!

  42. Stan Theman on July 22, 2012 3:49 pm

    Pontypridd is So slow 

  43. LorrINE_STONE1 on July 22, 2012 4:07 pm


  44. Fivestella on July 22, 2012 4:19 pm

    Very iffy in Cheslyn Hay. Keeps cutting out.

  45. Brocross on July 22, 2012 4:38 pm

    Very intermittent service all afternoon in Macclesfield, Cheshire. Rang the status line as I couldn’t get any connection for a while and was told that it was the status line and then cut off without any information – well done BT!

  46. Clownshoes on July 22, 2012 5:07 pm

    South Wales, showing 75/16 but keeps dropping.  Bt call center says no line problems but auto message saying there is a fault.

  47. Langestange on July 22, 2012 5:47 pm

    BT Infinity, Intermittent or at dial-up speeds
    all afternoon
    in Bridgend

  48. Johnny10hands on July 22, 2012 8:46 pm

    Same again here in Shrewsbury. 22/07/12 @ 21:50

  49. Gailkirton on July 22, 2012 9:22 pm

    still intermittent broadband in cheshire…. updates say 9.30 fix…. its waaay past that

  50. GE1971 on July 22, 2012 9:25 pm

    BT Infinity in Caerphilly (nr Cardiff) absolutely appalling today – intermittent connection and when it’s up its *VERY* VERY slow 🙁

  51. Paul on July 24, 2012 8:40 pm

    Intermittent connection in NW Bristol.  Router keeps going offline.

  52. Axel on July 27, 2012 10:43 am

    no internet in Northampton city centre

  53. Harlequin1965 on July 27, 2012 5:49 pm

    BT infinity in Bishops Stortford has been intermittent at best or out completely for the last 48 hours!!

    Get a grip BT, it’s not as if it’s a free service!

  54. Lotty1 on July 27, 2012 6:00 pm

    why is bt broadband suddenly gone slow in stoke on trent

  55. Lotty1 on July 27, 2012 6:52 pm

    My internet now gone from 2m to 9m all I did was move router away from transformers and electric cables.

  56. Alansavill on July 31, 2012 5:09 pm

    problems last week now nothing will not even recognise password leicestershire

  57. Bernadette Staden on July 31, 2012 5:21 pm

    Mine is not working either

  58. Bazilbowls on July 31, 2012 5:27 pm

    btinternet email intermittent. got connected once today using outllook express

  59. MikeandJenny Pollard on July 31, 2012 9:49 pm

    btinternet adsl desperately slow this week at all times.  olympic catch up tv or what?

  60. MikeandJenny Pollard on July 31, 2012 9:51 pm

    Last post relates to NN6 7 and NN6 4 areas

  61. Grant on August 4, 2012 10:18 pm

    Walton on thames internet keeps dropping out – 4 /8 /12 very frustrating! any known issues today? 

  62. Bradley Stoke on August 10, 2012 8:21 pm

    01454 (Thornbury) broadband has gone down. Router showing a red light. Using 3g to access net. Not the first time this week!

  63. DK on August 16, 2012 7:58 pm

    Just lost connection in Gravesend. Anyone else?

  64. Si on August 31, 2012 1:23 pm

    No, I’m alright

  65. Richard on August 17, 2012 10:41 am

    01271 post code download speeds as low as 270/upload 378 – we still pay the same as everyone else but no-one at BT seems interested in getting us better speeds – drives me nuts!!

  66. Sean on September 28, 2012 5:10 am

    Been down 3day’s now in 01634

  67. Jo Longden on October 8, 2012 7:14 pm

    we are in Retford Notts and experiencing loading of some pages extremely difficult for hours now!!! This happened last night too for about 5 hours!!

  68. Ian on October 8, 2012 7:56 pm

    Based in Suffolk using BT Infinity and have problems accessing some sites in USA it has been doing it for last week I would think but has got worse over last few evenings they take an age to load sites are OK during day!

  69. jr on October 30, 2012 12:29 pm

    I have same problem but I don’t see frome (Somerset) area affected on their list

  70. chris on November 8, 2012 6:59 pm

    Still intermittent broadband in Wrexham despite a supposed fix last night

  71. adam on November 19, 2012 4:39 pm

    Is the phone lines down in somerset

  72. John Mayo on December 3, 2012 8:39 pm

    No Infinity In Brackley Northants

  73. JH on January 16, 2013 11:41 am

    Internet problem still ongoing in Southampton, very vague comments re “being fixed as quickly as they can”. Has not worked since 6pm yesterday. Very frustrating as elder children were working online for exam revision. Any clear timelines for resolution to problem?

  74. boopser on February 4, 2013 10:43 pm

    Bude, Cornwall fibre net down

  75. Jessica Augustsson on February 5, 2013 11:52 am

    Service seems to be down here in central London (EC1) and this page where you want me to enter my telephone number for a fault check keeps throwing up a timeout error, and I KNOW I’m not entering the number that slowly! This site isn’t very smartphone friendly either, which is an unfortunate oversight since smartphones are now a common backup Internet access device.

  76. jacqui on February 10, 2013 5:38 pm

    my internet not working again we now it not use so must be b stoke on trent t

  77. mathew on February 26, 2013 2:31 am

    no internet in minehead area since the 21st been told it will be fixed by tommorow now every day and our neighbours being told different times and dates too this is getting stupid all i can use is facebook and that is the least of my worries it is now 6 days without internet! im thinking of going to sky

  78. Speedster on March 16, 2013 4:35 pm

    Issues in winkfield row router is not finding broadband very intermittent

  79. Gavin M Ball on April 26, 2013 8:37 pm

    Still nothing in the hunslet aera

  80. Gavin M Ball on April 26, 2013 8:38 pm

    Bt I need my 72 meg back please

  81. CuriousBTUser on April 29, 2013 1:57 am

    Are there any problems in the Verwood, Dorset area?

  82. Steph Dracott on April 30, 2013 6:47 am

    Is anyone having internet issues in North Bristol

  83. freethought on May 2, 2013 7:46 pm

    Kingston 5.4 – 1.44mb connection speed to computer from wireless router. Supposedly 18+ mb line speed. Whats going on. OK until Tuesday now rubbish after 6pm. Can’t check my line due to BT technical error. Useless service!

  84. Glenn Simmonds on May 7, 2013 8:20 am

    BT Broadband slow and intermittent in SY83LY, (Cleehill shropshire, Service by Manx Telecom in the Isle of man was much better than this.

  85. Emlyn on May 18, 2013 10:00 am

    Unable to send email from BT Yahoo webmail page – just sits in Outbox 🙁

  86. Stephen H on May 26, 2013 1:44 pm

    Broadband down in heanor near derby

  87. Harry12 on June 6, 2013 8:17 am

    HI, I am unable to log on to my btinternet email address either on my laptop or my moblie, I’m in the SW9 area of London IS THERE A PROBLEM AT PRESENT WITH BT INTERNET??

  88. AstroMan on June 7, 2013 6:50 pm

    Networks speed still 5Mbs as usual but taking forever to download from any web pages Derbyshire DE6 near Ashbourne
    what on earth is going on ?

  89. jayenaar on June 10, 2013 5:04 pm

    Walsall, West Midlands. 10 june 2013; 1800 now. Came home to find no connection on BT internet and broadband. Any news of what the problem is and when we can expect it to be fixed

  90. Fezza on June 27, 2013 1:44 am

    Nantwich Cheshire, twice now within 2 weeks connection (infinity) down from 34 mb to 0.05! Pay through the nose n get crap connection! Bt take your money but don’t deliver REGULARLY

  91. KJBweb on June 27, 2013 3:33 pm

    I find this happens with my Infinity connection too, please try resetting both your HomeHub router and the modem (white box). Power it down for more than 10 seconds then power it back in and try again.

  92. Dibs on July 12, 2013 6:15 pm

    Nn9 area 0.16 download! Arrrggghhhhh!!!!

  93. Lnc on July 16, 2013 7:47 pm

    Warrington broadband intermittent.

  94. Alison on July 19, 2013 11:28 am

    BT internet lest 2 days can’t connect with POP3 server

  95. graham on July 25, 2013 9:31 am

    cannot send emails to customers using bt internet mail servers

  96. gaz on July 28, 2013 5:29 pm

    I’ve had no broadband since thurs night.constant orange broadband light on my hub, phoned 4 times. grrr…. bargoed,mid glam… gaz

  97. Anuj Arora on July 29, 2013 2:04 pm

    29.07.13 (14:56) I have no broadband since last three days and have called bt to get some answer and been on hold of more than 40 mnts and still no answer by anyone. Im in Acton area dialing code 0208. Would really like some answer when my broadband services will be restored.

  98. marie on August 26, 2013 8:49 am

    Broadband down in GU17 area

  99. deano on August 28, 2013 3:31 pm

    Still no Internet in carlton in lindrick 01909 (s81)

  100. Claire Elder on September 4, 2013 11:07 am

    Are there problems with the internet in Consett (DH8), my internet keeps dropping out for some reason.

  101. gran_duque on October 3, 2013 3:26 pm

    Warrington – 01925 Major Broadband issue on BT dial in advice line, not a mention on Service Status site and its been like that since Monday night.

  102. Ysbaddaden on October 3, 2013 4:23 pm

    Similar problem in North Wales(Caernarfon). Pages are very slow to come up. I get that little blue/green circle going round and round for lengthy periods, then bang it suddenly appears. BT internet is definitely not itself today or yesterday.

  103. Bob on November 7, 2013 9:47 pm

    Intermittent broadband in Birmingham for two days

  104. Varadero on November 9, 2013 9:09 am

    Intermittent and very slow broadband on Ubbeston Suffolk exchange

  105. Sandie on November 26, 2013 11:22 am

    is there a problem with broadband in lostwithiel cornwall? its got increasing slow and keeps cutting off after a few mins, up to a few weeks ago it worked perfectly, what’s going on??

  106. me on November 29, 2013 9:55 pm

    my internet not working in paddignton whats going on please

  107. Big A on December 1, 2013 9:11 pm

    I signed up for infinity because my standard 16mb service had been running at 0.2mb for months on the undertaking that I would cancel if service problems continued. They have and my 40mb service fluctuates wildly from 8to 37mb or stops altogether bt refuses to cancel my contract ( against the current uk law ) me thinks. I have spent the last week on the phone for up to 8.5hours a day to no effect. They have always blamed my equipment but having brought in other equipment it does not improve at all. Help! This is costing me and Bt service is non existent. Do I have usual right to cancel ?

  108. Tim (Norbury) on January 5, 2014 4:07 pm

    There’s no service at all in Norbury. Been intermittent since Friday. I don’t see our area on the above list.

  109. George Stitt on February 4, 2014 6:05 pm

    Lincoln area very clunky with routing problems. I reckon the underground boxes are flooded.

  110. Nutflip on April 6, 2014 8:50 am

    Still no bt broadband in catford

  111. Nutflip on April 6, 2014 8:56 am

    Grrrrrrrr the one day I really need my internet

  112. goat on April 29, 2014 8:32 pm

    Bad conns in Bangor County Down

  113. tom on July 2, 2014 4:57 pm

    keep being cut off – starting to be a pain – no reports in DG area

  114. Aoife Bellaink on July 10, 2014 6:24 pm

    No broadband BD20 Keighley

  115. JimW on August 23, 2014 11:25 am

    Broadband has slowed down to 1% of normal speed in the Darwen with Blackburn area. When will this be corrected?

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